Refund Policy
Refund Policy
At Threaded Zodiac, we want you to love your purchase. All of our products are made-to-order using print-on-demand fulfillment to ensure quality and reduce waste.
Returns & Refunds
Defective or Damaged Items: If you receive a defective or damaged product, we will provide a full refund or replacement at no additional cost. Please contact us within 30 days of delivery with your order number and photos of the issue.
Wrong Item Received: If you receive the wrong item, we will send you the correct product or issue a full refund. Please notify us within 30 days of delivery.
Quality Issues: If you're not satisfied with the print quality or product, please contact us within 30 days with photos. We'll review each case individually and work to make it right.
Change of Mind: Because our products are custom-made to order specifically for you, we cannot accept returns for change of mind, incorrect size selection, or buyer's remorse.
How to Request a Refund
To request a refund or replacement:
- Contact us through our Support & Policies page
- Include your order number
- Provide photos of the issue (if applicable)
- Describe the problem
We'll respond within 2-3 business days and work to resolve your issue quickly.
Refund Processing
Approved refunds will be processed to your original payment method within 5-10 business days. You'll receive a confirmation email once the refund has been issued.
Questions? Contact us anytime - we're here to help!
Last updated: January 25, 2026